Version 3.1 (business and consumers)
Last updated: August 12, 2026
The Service is offered to legal entities, public authorities and individuals acting for purposes relating to their trade or profession ("Business Customers") and to consumers, i.e. natural persons acting primarily for purposes outside their trade, business, craft or profession.
The organization identified at sign-up, checkout or in an Order Form is the contracting customer ("Customer"). Where an individual subscribes for private purposes, that individual is the Customer, acting as a consumer.
Authorized Users and Meeting Bookers do not become parties to the Agreement merely by accessing an account, receiving an invitation or using a public booking page. Use of a public booking page is governed by the separate Public Booking Terms.
Where the Agreement is accepted on behalf of an organization, a separate confirmation of authority to bind the Customer is required. A system role such as organization owner or co-owner is not in itself legal signing authority.
For consumers, mandatory consumer protection law always prevails over these terms. Provisions that by their nature apply only to Business Customers (e.g. the data processing agreement, indemnities, liability caps and contractual limitation periods) do not apply to consumers. See section 22.
"MeetSync" means MeetSync AB, company registration number 559582-2825, a company registered in Sweden. "MeetSync®" means the software platform and related services provided by MeetSync.
All obligations, rights, liability caps and disclaimers in the Agreement apply to and for the benefit of MeetSync AB as the contracting party, and not to a trademark.
"Agreement" means these Terms, the applicable Order Form, the Data Processing Agreement (DPA), any expressly agreed Service Level Agreement (SLA) and any policies expressly incorporated by reference.
In the event of a conflict:
The DPA may only be amended by a written provision that expressly identifies the DPA clause being amended. A general clause in another document does not amend the DPA.
Any terms contained in Customer purchase orders, procurement portals, supplier forms or other Customer documents are rejected and shall have no effect unless expressly accepted in a document signed by an authorized representative of MeetSync.
Where MeetSync processes Customer Personal Data on behalf of Customer, the MeetSync Data Processing Agreement forms part of the Agreement and governs that processing, including instructions, security, subprocessors, incidents, assistance, audits and deletion.
Customer determines the purposes and legal bases for the processing of Customer Personal Data and is responsible for the lawfulness of its instructions, notices to data subjects and any required consents or other permissions.
MeetSync may suspend processing of an instruction that MeetSync reasonably believes infringes applicable data protection law until the parties have resolved the matter.
Liability under the DPA is subject to the limitation of liability in these Terms and the DPA does not create separate unlimited liability.
As between the parties, Customer retains all rights in Customer Data. Customer grants MeetSync and its subprocessors a non-exclusive right to host, copy, transmit, modify as technically necessary and otherwise process Customer Data solely to provide, secure, support and administer the Service, comply with Customer's documented instructions and comply with applicable law.
Customer is solely responsible for:
Customer shall not submit the following to the Service without a separate written agreement with MeetSync:
Free-text fields are not designed for such data. The technical ability of a field to accept text does not constitute acceptance by MeetSync of prohibited data categories.
To the extent permitted by applicable law, Customer shall defend, indemnify and hold harmless MeetSync, its Affiliates, personnel and subcontractors from and against third-party claims, regulatory investigations and reasonable external costs arising from or relating to:
except to the extent directly caused by MeetSync's material breach of the Agreement.
Administrative fines are covered only to the extent recourse is lawfully permitted and the fine is actually attributable to Customer's breach.
To the maximum extent permitted by applicable law, MeetSync shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, contracts, production, use or data, or for the cost of substitute services, data restoration or business interruption.
MeetSync shall not be liable for missed, delayed, duplicated or incorrectly scheduled meetings, calendar conflicts, failed invitations, unavailable communication channels or inaccurate availability information to the extent caused by Customer Data, Customer configuration, a Third-Party Service, a telecommunications provider or circumstances outside MeetSync's reasonable control.
MeetSync's total aggregate liability arising out of or relating to the Agreement, the Service, any Order Form, the Data Processing Agreement, any security incident or Personal Data Breach, whether in contract, tort, negligence, statute, indemnity or otherwise, shall not exceed the fees paid or payable for the affected Service during the twelve months immediately preceding the first event giving rise to liability.
The limitation applies collectively to MeetSync, its Affiliates, licensors, personnel, subcontractors and subprocessors, and to all claims arising from the same or related events. Any refund, service credit or other compensation relating to the same event shall count towards the liability cap.
For Free, trial and beta services, MeetSync's aggregate liability shall be SEK 1,000 or such lower amount as is permitted by applicable law.
Nothing in the Agreement limits liability to the extent such liability cannot lawfully be limited.
Consumers: The limitations in this section do not apply to consumers. Towards consumers, MeetSync is liable under mandatory applicable law, and nothing in the Agreement limits a consumer's statutory rights.
The limitation of liability in section 7 does not apply to:
Customer-Directed Third-Party Services include Google Calendar, Microsoft 365, Apple, Salesforce, HubSpot, Upsales and other services Customer connects or configures.
Customer authorizes MeetSync to exchange Customer Data with Customer-Directed Third-Party Services as necessary to perform Customer's configuration and instructions.
MeetSync is not responsible for the availability, security, accuracy, continued operation or independent processing activities of a Customer-Directed Third-Party Service after data has been transmitted in accordance with Customer's instructions.
MeetSync's own hosting, email delivery, database, support and monitoring providers are engaged as subprocessors and are governed by the DPA and the published subprocessor list. MeetSync remains responsible to Customer for the performance of its subprocessors' data protection obligations.
Customer may request export of the exportable data and digital assets made available under the standard export functionality of the Service.
Customer is responsible for selecting the destination provider, identifying the required export, maintaining valid access credentials and performing or arranging the import into the destination environment.
MeetSync shall provide switching assistance required by applicable law. Assistance beyond the standard export functionality may be subject to reasonable fees to the extent permitted by applicable law.
MeetSync is not responsible for the availability, security, compatibility or performance of a destination provider or for errors introduced during import by Customer or the destination provider.
MeetSync may apply reasonable measures necessary to protect the Service, security information, third-party data, trade secrets and intellectual property.
Following termination, Customer may retrieve available exportable data during the applicable retrieval period stated in the Service. MeetSync may thereafter delete Customer Data in accordance with the Agreement, the DPA, applicable law and MeetSync's documented retention schedule.
Paddle acts as the authorized reseller and Merchant of Record for Transactions completed through Paddle.
Paddle handles payment processing, applicable transaction taxes, billing documentation, payment-related support, cancellation of recurring billing and the processing of approved refunds.
MeetSync provides and supports the Product under this Agreement and remains responsible for product and technical support.
The Paddle Buyer Terms govern the Transaction between Customer and Paddle. This Agreement governs Customer's access to and use of the Service. Refunds are handled in accordance with the Refund Policy.
The features, usage limits, subscription term and fees applicable to Customer are those stated in the applicable Order Form, Paddle checkout or pricing page at the time of purchase.
MeetSync may introduce, modify, rename or discontinue subscription plans and individual features. Changes affecting an active paid subscription shall take effect as stated in the notice, normally no earlier than the next renewal, unless an earlier change is required for security, legal, technical or third-party dependency reasons.
Unless otherwise stated in an Order Form, subscriptions renew automatically for successive periods until cancelled in accordance with the applicable checkout or Order Form terms.
Depending on Customer's subscription, configuration, location and the continued availability of relevant Third-Party Services, the Service may include meeting scheduling, calendar synchronization, meeting polls, video meeting links, CRM integrations and organization management.
Product descriptions, demonstrations, documentation, roadmap information and beta announcements do not constitute a warranty or binding commitment unless expressly included in an Order Form signed by MeetSync.
The Service is provided on an "as is" and "as available" basis. MeetSync does not warrant that the Service will be uninterrupted, error-free or free from security incidents, and disclaims all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.
MeetSync may immediately suspend all or part of the Service where MeetSync reasonably believes that Customer's use:
Suspension may also follow non-payment, disputed payment, chargeback, abnormal load or use that threatens an integration.
Where reasonably practicable, MeetSync will notify Customer and provide an opportunity to remedy the issue. MeetSync may act without prior notice where delay could increase risk or prejudice an investigation.
Suspension does not relieve Customer of its payment obligations. Either party may terminate for material breach that is not remedied within 30 days of written notice.
Customer is responsible for exporting data before the end of the retrieval period. Customer is responsible for maintaining the confidentiality of credentials and for all activity under its accounts.
MeetSync may update the Agreement from time to time.
Material changes will normally be notified at least 30 days before taking effect. MeetSync may apply a shorter period where a change is required by law, a competent authority, a security risk, a payment provider or a material change to a Third-Party Service.
Where MeetSync determines that express acceptance is required, continued access to relevant parts of the Service may be conditional on Customer's acceptance of the updated Agreement.
If Customer does not agree to a material change, Customer may terminate the affected subscription before the change takes effect. Unless otherwise required by law or expressly stated, such termination does not entitle Customer to a refund for periods already used.
MeetSync retains all rights in the Service, its software, documentation, design and trademarks. Customer receives a limited, non-exclusive, non-transferable right to use the Service within the plan purchased.
Customer shall not reverse engineer, decompile, disassemble or otherwise attempt to derive source code, underlying ideas, algorithms or non-public APIs of the Service, except solely to the limited extent such restriction is expressly prohibited by mandatory law.
Customer shall further not:
Each party shall keep confidential the other party's non-public information, including source code, architecture, security information, pricing and non-public terms, roadmap, Customer Data, incident information and trade secrets, and use it only to perform the Agreement.
MeetSync may disclose confidential information to personnel, advisers, subcontractors and subprocessors who need it and are bound by confidentiality obligations, and where disclosure is required by law.
Customer grants MeetSync a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate feedback, suggestions and improvement ideas into the Service without restriction or obligation, provided that MeetSync does not publicly identify Customer as the source without permission.
Neither party is liable for failure to perform caused by events beyond its reasonable control, including war, terrorism, natural disaster, epidemic, labour disputes, failures of electricity or telecommunications networks, cyberattacks, or acts of authorities. Customer's payment obligations are not excused for amounts already due.
The Agreement is governed by Swedish law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.
Disputes shall be finally settled by the courts of Sweden, with Stockholm District Court as court of first instance, unless mandatory law provides otherwise.
Consumers: If you are a consumer, Swedish law applies, but you always retain the protection of mandatory rules of the EU/EEA country where you are resident, and you may bring proceedings before the courts of your place of residence. You may also contact the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se, or use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
This section applies only if you are a consumer. In case of conflict with other sections, this section prevails.
You have the right to withdraw from the Agreement without giving any reason within 14 days of the day it was concluded. Inform us of your decision by a clear statement to info@meetsync.nu. You may use the model withdrawal form, but it is not obligatory.
If you ask us to start providing the Service during the withdrawal period, you expressly consent to this and acknowledge that you lose the right of withdrawal once the Service has been fully performed. If you withdraw during the period, you pay an amount proportionate to the period of access provided until you informed us. Refunds are made without undue delay and within 14 days, using the same means of payment you used.
The Service must conform with the Agreement under applicable law on digital content and digital services. Where it does not, you are entitled to have it brought into conformity, to a price reduction or to terminate, as provided by law. These remedies are free of charge and are not affected by the Agreement or by our Refund Policy.
We will give at least 30 days' notice of changes that are to your detriment, and you may terminate free of charge before they take effect. Prices displayed to consumers include VAT. Payments are handled by Paddle as Merchant of Record.
Please contact us first at support@meetsync.nu. If we cannot agree, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN), arn.se, or the EU ODR platform: ec.europa.eu/consumers/odr. We follow ARN recommendations.
Questions about the Agreement: info@meetsync.nu. Support: support@meetsync.nu. Data protection: privacy@meetsync.nu.